Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Standard Manufacturer’s Warranty
Woodpatch offers a standard manufacturer’s warranty of one year on all manufactured products. Natural timber products generally will have naturally occurring imperfections which will be apparent or disclosed at the time of purchase, and will not be covered by warranty, unless covered by statutory warranties, which will be assessed on a case-by-case basis.
Woodpatch will repair or replace products with minor defects, and will repair, replace or refund products with major defects as requested by the customer within the standard manufacturer’s warranty period. Outside the standard manufacturer’s warranty period, eligibility for coverage under statutory warranties will be assessed on a case-by-case basis. Woodpatch will assess all warranty claims at no cost to the customer, regardless of whether the claim occurs within the standard manufacturer’s warranty period.
Claim and subsequent remedies will be assessed and resolved within a reasonable time frame.
Woodpatch offers extended warranties on some products. Within the extended warranty period, Woodpatch will repair or replace the faulty product at its discretion. In addition to covering minor and major defects, Woodpatch will cover products with an extended warranty for reasonable wear and tear (as determined by us).
It is not necessary to purchase an extended warranty to ensure warranty coverage for a reasonable period of time, however an extended warranty will give certainty of coverage for a fixed time period as specified by the extended warranty.
Neither the standard manufacturer’s warranty nor the extended warranty will cover accidental or intentional damage, loss of theft of the product caused to the product once received by the customer or damage caused by utilisation of the product contrary to our recommendations, unless required by statutory warranties, which will be assessed on a case-by-case basis.
Proof of purchase is required to assess a warranty claim. Where possible, we may be able to retrieve proof of purchase from our systems, but the customer is ultimately responsible for retaining proof of purchase for any warranty claims.